General Questions

1. Where are you based?

Our fulfilment centre is located in Northampton, ideally positioned to support fast, efficient delivery across the country. Clients are welcome to visit by appointment.

2. Is your site secure?

Yes. Our facility is protected with 24/7 CCTV surveillance, secure access control, and monitored alarm systems. Only authorised staff can access the warehouse, ensuring your stock is safe at all times.

3. Where will my goods be stored?

Your stock is stored in a clean, secure, and well-organised fulfilment centre. We use modern racking systems, clear zoning, and barcode scanning to ensure full traceability and efficient handling.

4. Is the warehouse temperature-controlled?

Our facility operates at ambient room temperature, which is suitable for most general merchandise. If your goods require special conditions, we’re happy to explore tailored storage options.

5. How do I know my goods are safe?

Every item is logged on arrival and tracked through every stage of the fulfilment process. Our systems ensure inventory accuracy, and our facility is fully insured for peace of mind.

6. Can I speak to someone if I need help?

Yes — you’ll have access to a dedicated point of contact, plus support from our warehouse and account management teams whenever you need it.

Fulfilment & Storage

1. What types of products can you fulfil?

We handle a wide range of goods — from small parcels and retail-ready items to heavy, bulky, and awkward freight such as office furniture or commercial equipment. If it needs careful handling, we’ve got it covered.

2. Do I need to provide packaging materials?

Ideally, goods should arrive pre-packaged and ready to ship. However, we can discuss packaging options if needed — including bespoke packing and protection for fragile or oversized items.

3. Is there a minimum order volume or storage requirement?

No. We work with businesses of all sizes — from startups with limited stock to established retailers handling high-volume distribution. Our fulfilment services are built to scale with your needs.

4. Can I store a mix of product types?

Yes. We’re equipped to handle a variety of stock — including boxed items, pallets, irregular goods, and products requiring different storage conditions — all in one facility.

5. Can I visit the warehouse?

Yes, clients are welcome to visit our facility by appointment. Whether you're looking to check your stock, review storage layouts, or meet the team, we're happy to show you how we operate.

Shipping & Delivery

1. Do you offer UK-wide delivery?

Yes. We cover all areas of the UK through a network of trusted couriers and pallet carriers, with flexible options depending on your goods and delivery preferences.

2. Do you offer international shipping?

Yes. While we specialise in UK fulfilment, we also offer global delivery through our international courier network. Whether it's Europe or worldwide, we’ll find the right solution for your business.

3. How fast can you dispatch orders?

Orders placed before the cut-off time are usually picked, packed, and shipped the same day. We prioritise accuracy and speed to ensure consistent delivery times.

4. Can you ship bulky or oversized items?

Absolutely. We’re set up specifically to handle large, heavy, and awkward goods — including furniture and equipment — with dedicated carriers who specialise in non-standard freight.

Technology & Integration

1. What ecommerce platforms do you integrate with?

Our system is powered by DespatchCloud, which integrates with Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, and many more.

2. Will I have access to live order and stock updates?

Absolutely. Through our system powered by DespatchCloud, you’ll have full access to a live dashboard with real-time updates on inventory, orders, and dispatch status. Everything you need, all in one place.

3. Can I customise packing slips or branding?

Yes. We can include your branded packing slips, inserts, or labelling to create a seamless brand experience for your customers.

4. How long does integration take?

Most platform integrations can be completed in a matter of hours. Our team will guide you through setup to ensure everything syncs smoothly.

Frequently Asked Questions